This is a short service agreement for the productized Always-On Lead Desk. It is not legal advice. Lawyer review is recommended before first paid client.
These terms are between Dohrman Digital AI Ops (“we”, “us”) and the purchasing business (“you”, “Client”). Always-On Lead Desk is a fixed-scope setup delivered remotely and asynchronously: AI website chat, lead capture, instant auto-reply with booking link embed (if you provide one), Google Sheet lead log in your Google account, owner alert email, and a short walkthrough. Optional Lead Desk Care is a separate monthly subscription.
Not included: phone answering / voice AI, SMS text-back as a promised channel, CRM migrations, ad management, custom integrations, discovery calls, screen-shares, or weekly strategy calls.
Everything is built in your accounts (Google Sheet, chat platform, booking tool). You own the assets. If you cancel Care, the setup keeps running. Any chat-platform subscription is paid by you directly to that vendor. You are responsible for your own privacy policy and for telling site visitors how chat data is used.
Delivery starts after (a) payment of the deposit or full amount, (b) a complete intake form, and (c) all required access invites accepted (invite-only — never share passwords). The Lead Desk is due live within 7 business days of that complete start. Delays caused by missing or incomplete access pause the clock until access is complete. We may send reminders at +2 and +5 business days; at +15 days with no access we may offer to pause or refund per Section 6.
If the Lead Desk is not live within 7 business days of a complete intake + all access invites, you may request a full refund of the deposit (or of amounts paid for setup if paid in full and not yet live). Once live, the setup fee is non-refundable except for failure to meet the 7-day clock as above. Care fees already billed are non-refundable; cancel stops future charges.
If you paid the $997 deposit, the $1,000 balance is due at go-live via the Stripe balance link. Unpaid balance: reminder at +7 days, second at +14; at +30 we may pause the widget per these terms (your data and accounts remain yours). Care is optional and offered at go-live.
The chat never gives legal, medical, dental, or financial advice. For law / dental / medspa clients, chat collects contact + short request only — no PHI, no case details beyond a short description. A disclaimer line appears in the chat greeting. You remain responsible for compliance in your profession.
Sales and delivery are async (email / forms / Loom-style video). We do not offer discovery calls as part of v1. Questions are answered by email.
To the maximum extent allowed by law, our total liability for the Lead Desk setup is limited to fees you paid us for that setup in the 90 days before the claim. We are not liable for lost leads, downtime of third-party platforms, or your failure to respond to leads.
Paying a Stripe link for Lead Desk / Care, or checking the intake “I agree” box, means you accept these terms. We may update this page; the version linked at purchase applies to that order.